Admittedly, customer service isn’t crystal clear.
“Addressing customer service in a virtual business isn’t as straight-forward as, for example, it is in retail. When you rarely meet a client in person, it’s highly focused on verbal and written communication, and on listening and offering suitable solutions. And service, from a business growth perspective, is not solely customer focused – you must also build relationships with your career-practitioner colleagues if you’re going to serve your clients well.” Stephanie shared.
Quality of Service depends on integrity, active listening, leveraging a network of services, sweetening your offerings, and more. It won’t work in your favour if you behave in a manner alien to you or ignore your weaknesses. You must customize your service to match your strengths and advance your business goals.
Beyond that exists a higher echelon of service, which depends on a sprinkle of “je ne sais quoi,” an indefinable spark that comes from enthusiasm, passion for what you do, and a true interest in your clients’ pain points. Service professionals should never hit the Quality of Service pinnacle, you should always be evolving your service levels.
Join Stephanie Clark and fellow CPC members on Wednesday, November 3rd at 1:00 p.m. for a fresh look at customer service on a virtual platform.
About Stephanie
Stephanie Clark is a professional resume, interview, and career strategist certified through Career Professionals of Canada. Passionate about career management, and writing succinctly with clarity, Stephanie’s resumes have been recognized with three CPC best-in-category awards. Her work is published in Directory of Professional Resume Writers, Cover Letters for Dummies, Best Canadian Resumes (2nd Edition), and Best Canadian Cover Letters.
Now, in her fifth year as a self-employed career practitioner, Stephanie indulges her love of writing with blogging and article writing. An avid blogger with CPC, as well as with Career Thought Leaders, she also submits articles to EzineArticles.com and writes the Careers Weekly feature for The Waterloo Region Record daily newspaper.
